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Frequently Asked Questions

How do I forward my site email to another address?

If you are on a cPanel server, you do this under Mail -> Forwarders. Click Add Alias. Add an alias and select the user or outside email address to forward to.

cPanel does not have alias emails: it uses forwards to accomplish the same thing.


How do I check mail securely?

This info can also be found in cPanel under Email Accounts, select the email account you want to access and click Set Up Mail Client. Here is what it looks like:

Secure SSL/TLS Settings (Recommended)

Username: The email account
Password: Use the email account’s password.

Incoming Server:

IMAP Port: 993 POP3 Port: 995

Outgoing Server:

SMTP Port: 465

IMAP, POP3, and SMTP require authentication.


How do I limit SPAM?

The simplest thing to do is to delete the catch-all email alias through your control panel (if it’s there). This way you only receive mail that’s actually sent to a real address.

An additional tool is to use a mail reader with a Bayesian filter (such as Thunderbird). This allows you a lot of control over what you receive and how you classify it.

We now offer Spamassassin mail filtering. If you are on a cPanel server, you can activate this through the link under Mail. Otherwise, simply email us at and we will activate it for you.


Mail comes in, mail doesn't go out.

Ensure your mail reader is using SMTP authentication.

There should be a checkbox or setting for this in your mail client. Basically this forces you to log into the SMTP server to send out your mail. This prevents spammers from relaying off your domain’s mail server.

note: some ISPs block third-party SMTP entirely. You can still use your domain’s email, but you would use your ISP’s SMTP server and settings to send mail.


How do I access my email?

You can use any mail reader that supports POP3/IMAP and SMTP.

Your SMTP and POP3/IMAP server are

You must use your complete email address as the user name, (i.e. And make sure SMTP authentication is on.

You may also use the webmail interface, which is accessed via


username@domainname and username on cPanel

cPanel treats the email logins username@domainname and username as separate accounts. When you login with login username@domainname, you are checking the mailbox for anything directly addressed to login username@domainname. If you login with just username, you are accessing the ‘catch-all’ mailbox, that gets all the email sent to your domain that has no address associated with it.

Yes, this is a bit confusing.


For any questions or comments, please email

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