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Frequently Asked Questions

Where do I send payment?

Follow the link included in our billing request email (if you need one of these, email us from an address on file and we’ll provide you a secure link to access the billing update system). If you use PayPal, send payments to payments@poehosting.com. You can also reach us through our Contact page.

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How do I cancel hosting?

All requests to cancel accounts must be made by email with at least 5 days notice and sent to:

support@poehosting.com

You must have all account information to cancel.

If you wish to cancel IMMEDIATELY, email support@poehosting.com. You again must have all account information to cancel. We also require that you email us from the email address on file for the account.

Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Subscriber further acknowledges that the company’s liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

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I need to change my billing information: how do I do that?

Simply email us from an address on file and we’ll provide you a secure link to access the billing update system.

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For any questions or comments, please email support@poehosting.com

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